Car Rental Terms & Conditions

Vehicle Use Conditions

The Customer receives the vehicle in perfect condition, clean and complete with all standard accessories and any additional accessories specified in the rental agreement.

The fuel level at the time of return must match the level at delivery; any missing fuel will be charged, along with a surcharge for failure to refuel.

The vehicle is equipped with all legally required documentation and valid insurance policies. The Customer is responsible for safeguarding both the vehicle and its documents.

By signing the contract, the Customer confirms that the vehicle:

  • is in good working order
  • is suitable for the agreed purpose
  • is complete as indicated

Any defects not noted at the time of delivery must be reported promptly.

Use of the vehicle is prohibited:

  • under the influence of alcohol or drugs
  • without a valid driving licence or with an expired licence
  • off-road or on unsuitable routes
  • abroad without written authorisation from the Lessor

Requirements:

  • minimum age: 21 years
  • valid driving licence held for at least 2 years
  • for Groups E/F/G: minimum age 25 and licence held for at least 5 years

In the event of a breakdown or malfunction, the Customer must immediately stop using the vehicle.

Roadside Assistance:

  • free of charge (09:00–20:00) within 10 km from the rental start location
  • beyond 10 km: €20 + €1.50/km
  • no assistance available between 20:00 and 09:00

The rental period runs from the time of collection until the date specified in the rental agreement.

The Customer undertakes to return the vehicle:

  • at the agreed location
  • in the same condition as at delivery

The vehicle must be returned clean. Failure to do so will result in a penalty of up to €35.00.

In the event of non-return without any communication of extension, the Lessor may terminate the contract and request immediate return of the vehicle, including via formal notice (PEC, email or registered letter). After 7 days, a report for misappropriation may be filed.

The Customer undertakes to:

  • return the vehicle in the same condition, subject to normal wear and tear
  • keep the vehicle with due care
  • comply with all applicable regulations
  • pay any fines incurred
  • reimburse expenses incurred by the Lessor (including legal and administrative costs)

The Customer is liable for any damage caused during the rental period.

Penalties:

  • loss of documents: €80.00
  • loss of keys: €250.00

The Lessor is held harmless from liability for damage caused to third parties arising from the use of the vehicle.

Contractual Rules and Liability

The vehicle remains the exclusive property of the Lessor.

The following are strictly prohibited:

  • sub-letting
  • transfer of the vehicle
  • using the vehicle as security or collateral

The Lessor accepts no responsibility for objects or animals left inside or on the vehicle. Such items are deemed abandoned.

The Customer must pay the rental fee as specified in the contract.

Included:

  • 200 km per day (unless otherwise specified)

Excess mileage:

  • €0.15/km

Accepted payment methods:

  • VISA or Mastercard credit card
  • prepaid cards, Postepay and American Express are not accepted
  • card must have a minimum expiry of 6 months

Penalties:

  • late return: additional daily rate
  • deep cleaning fee:
  •   Group A/B/C: €30 + VAT
  •   Group D/E/F/G: €50 + VAT
Insurance, Safety and Claims

The vehicle is covered by:

  • TPL – Third Party Liability (RCA)
  • Theft and fire (with excess)

The Customer acknowledges awareness of:

  • coverage limits
  • policy excesses
  • co-insurance clauses

The Customer is liable for any damage and agrees to pay the following excesses:

Excess amounts:

  • Group A: €1,000
  • Group B/C: €1,500
  • Group D/F: €2,000
  • Group E: €3,000

Claim handling fees:

  • Group A/B/C: €500
  • Group D/E/F: €1,000

In the event of damage, the security deposit will be retained pending assessment by the bodywork repairer.

Optional extras:

  • personal accident insurance for the driver
  • unlimited mileage

The Customer undertakes to:

  • return the vehicle in the same condition, subject to normal wear and tear
  • keep the vehicle with due care
  • comply with all applicable regulations
  • pay any fines incurred
  • reimburse expenses incurred by the Lessor (including legal and administrative costs)

The Customer is liable for any damage caused during the rental period.

Penalties:

  • loss of documents: €80.00
  • loss of keys: €250.00

The Lessor is held harmless from liability for damage caused to third parties arising from the use of the vehicle.

Legal Terms and Privacy

The Customer may withdraw from the contract within the timeframes provided by applicable law.

This contract is governed by Italian law.

Any disputes shall fall under the exclusive jurisdiction of the Court of Lecce.

Pursuant to Italian Legislative Decree no. 196/2003 and EU Regulation 679/2016 (GDPR), the Customer's personal data will be processed in compliance with applicable law.

The Data Controller is the Lessor, as identified in the rental agreement.